Shipping & Delivery Policy

Orders are processed within 2-4 working days (Monday - Friday).
Once dispatched, shipping takes approximately 7-8 working days (Monday - Friday).
Total delivery time: 9-12 working days.
You will receive a confirmation email after placing your order, followed by another email with tracking details once your order has shipped.

Orders must be placed before 05:00PM (GMT) Greenwich Mean Time (London) to be processed within the stated timeframe.

Your order should arrive within 7-8 working days (Monday - Friday).
If it hasn’t arrived within this period, please allow an extra 3 working days before reaching out.
Should further delays occur, contact us at info@weisswild.com for assistance.

If you need to cancel an order, please email us at info@weisswild.com as soon as possible.
Cancellations cannot be processed once the order has already been prepared for dispatch.

If you receive an incorrect or damaged item, we sincerely apologize.
Please email photos of the issue to info@weisswild.com and we will promptly resolve it by sending you the correct item.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Company Name: Akuliabuhta Limited

Address:
2 San Ping Circuit, Tuen Mun, New Territories
999077, Hong Kong

Company Number: 71959062

E-Mail: info@weisswild.com
Phone Number: +31 6 45075960

Customer Service:
Monday - Friday: 08:00 - 18:00 UTC
Saturday and Sunday: 10:00 - 16:00 UTC

Average response time: within 24 hours

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